Shipping & Returns
Shipping rates, delivery times and our 30-day return policy for unopened products.
Shipping rates
Shipping is a flat $4.99 per order in the U.S., Puerto Rico and Guam. Orders of $75 or more ship free. You see the exact amount in your cart before you pay.
| Order total | Shipping |
|---|---|
| Under $75 | $4.99 |
| $75 or more | Free |
Subscribe & Save deliveries follow the same rule: $4.99 per delivery, free when that delivery is $75 or more.
Processing and delivery
- Orders are processed within 5–7 business days and ship from Fort Myers, Florida. Orders are not shipped on weekends or holidays.
- Standard delivery usually takes 3–7 business days after shipping (USPS, FedEx or UPS).
- You will receive a shipping confirmation email with tracking. Tracking may take up to 24 hours to update.
- If there is a significant delay, we will contact you by email or phone.
Where we ship
We ship to addresses in the United States, Puerto Rico and Guam, including P.O. boxes and APO/FPO/DPO addresses. For other U.S. territories, email us at [email protected] before ordering. We do not ship internationally at this time.
Damaged or lost packages
EyeTECH ONE LLC is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
Returns
- You can return unopened, undamaged products within 30 days of delivery for a refund of the product price.
- For health and safety reasons, we cannot accept returns of opened boxes, or of any ointment whose seal has been broken.
- The customer pays return shipping. Original shipping charges are not refundable.
- To start a return, email [email protected] with your order number. We will send the return address.
- After we receive and inspect the product, we refund your original payment method. Card refunds can take 5–10 business days to appear.
Subscriptions
You can cancel your Subscribe & Save subscription at any time online with Manage my subscription. To skip or change a delivery, email us at [email protected]. See our Terms & Conditions for details.
Questions
Email [email protected]. We're happy to help.